Wild Rose makes every effort to simplify your buying experience. Please read over these store policies to ensure satisfaction with your purchase. Contact us if you have any questions.
All orders must be paid in full prior to shipment. Credit card payments are authorized at purchase and charged in full before shipping. You will see a temporary hold or pending payment on your account until your order is processed and shipped. Payment may also be submitted through PayPal using a credit card, bank transfer or PayPal account. Click the "Checkout with PayPal" button from your shopping cart to complete your purchase with PayPal.
If your credit card is declined, you may still see a temporary hold/pending transaction on your account due to an attempted authorization. Holds will be released within a few business days according to your credit card issuer's policies. Most declined payments are caused by a billing address or security code mismatch. Please be sure that you have entered your information correctly.
All orders are shipped USPS First Class Mail or Priority Mail with Delivery Confirmation. Tracking numbers are sent by email once your order has been scheduled for shipment. If you do not receive a shipping confirmation, be sure to check your junk mail folder and contact us so that we may look it up. Lost orders will be refunded or reshipped at the buyer's request. Undeliverable (return to sender) orders will be cancelled and refunded less the cost of shipping. Please be sure that your shipping address is correct when checking out.
All international orders will ship via USPS First Class Mail with insurance. Delivery times vary by country and time of year, but most orders arrive within 2-4 weeks. If your order does not arrive within 40 days of ship date please contact us. All international parcels are fully insured against loss or damage. Undeliverable (return to sender) orders will be cancelled and refunded less the cost of shipping. Please be sure that your shipping address is correct when checking out. Customs fees and duties are the sole responsibility of the buyer. Items returned for non-payment of customs fees will be refunded less the cost of shipping and fees. PLEASE NOTE: We cannot mark international items as "gifts" or alter the cost of goods.
We want to ensure that you are happy with your purchase. If you are dissatisfied for any reason, please let us know and we will do our best to remedy any issues.
Unused and unopened items may be returned at the buyer's expense for a full product refund. Returns are accepted within 30 days of delivery. Please contact us if you wish to return an order.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Refunds may take several business days to appear in your account once submitted. Please contact your bank or payment provider for more information.
We do not typically process exchanges, but we can apply your refund towards a future purchase in the form of a store credit if desired.
To return your product, please mail to:
PO Box 1377
Grants Pass, OR 97528
You will be responsible for paying return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
We strongly suggest using a traceable shipping service when making a return. We are not responsible for returns that are lost in transit.